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Registration and login at Spinanga Casino
Activate Self-Exclusion From 24 Hours to Permanent
Self-exclusion is a feature available for players to take a break from gaming. This tool can be activated for durations ranging from a minimum of 24 hours up to a permanent state. Activating this function will restrict access to the player's account for the chosen period.
The minimum duration for self-exclusion is 24 hours, offering a short respite for players. This period allows individuals to step away from gaming activities without immediate long-term commitment. It serves as a proactive measure for responsible gaming.
The option for permanent self-exclusion is also provided, allowing players to permanently close their accounts. This is the most stringent option available for individuals who wish to cease all gaming activities indefinitely. It requires a deliberate action from the player to initiate.
Weekend Verification: Up to 72 Hours Waiting Time
Account verification, also known as KYC, may experience extended processing times during weekends. The standard verification process typically takes 24-48 hours, but this can extend up to 72 hours. This extended timeframe applies to submissions made on Fridays or Saturdays.
During the weekend, the KYC check for identity and address documents can take up to 72 hours to complete. This is due to reduced staffing levels common in many verification departments. Players should anticipate this delay when submitting documents late in the week.
For timely withdrawals, it is advisable to complete the KYC process before the weekend. Submitting your ID and proof of address, which should be no older than 3 months, early in the week ensures faster processing. Delays on weekends can mean waiting until Monday for your request to be reviewed.
Only 1 Account Per Person and IP Address
Players are permitted to hold only one account per person and IP address. This rule is a standard security measure implemented by online casinos to prevent abuse and maintain fairness. Attempting to create multiple accounts can lead to the closure of all associated accounts.
The restriction extends to a single IP address, meaning all users connecting from the same network must adhere to this single account policy. This is to ensure that no single individual or household attempts to circumvent bonus terms or exploit promotional offers. Violations may result in forfeiture of winnings.
Adherence to the one account per person and IP address rule is crucial. It safeguards the integrity of the gaming platform and ensures a fair environment for all legitimate players. The casino reserves the right to investigate and act upon any suspected breaches of this policy.
2 GB RAM Minimum for App Login
To ensure a smooth login experience via the dedicated app, a minimum of 2 GB of RAM is recommended. This hardware specification is necessary for the application to function correctly and without performance issues. Insufficient RAM may lead to login failures or slow loading times.
The 2 GB RAM requirement is a technical specification for the app. It ensures that the application can load all necessary components and run efficiently on your device. Devices with less than 2 GB of RAM may encounter difficulties when attempting to log in or use app features.
Meeting the 2 GB RAM minimum is essential for accessing the platform through the app. This hardware consideration is important for mobile users who wish to utilize the app for gaming. It guarantees a stable connection and a responsive interface during login.
Skrill and Neteller: Bonus Rule Before Deposit
When aiming to claim the 300% welcome bonus up to €2,000 plus 100 free spins, specific payment methods have restrictions. Deposits made via Skrill and Neteller are excluded from eligibility for this welcome offer. This means that if you deposit using these e-wallets, you will not receive the bonus.
The bonus rule clearly states that deposits via Skrill and Neteller are not eligible for the welcome bonus. Therefore, for players wishing to take advantage of the 300% bonus, alternative deposit methods must be used. This is a common term in many online casino welcome offers.
To ensure you receive the welcome bonus, it is imperative to use a different payment method than Skrill or Neteller for your initial deposit. This ensures that your deposit meets the criteria for the bonus activation. Other accepted methods, such as Neteller, do not have this restriction.
Registration and verification step by step
| Step | What to Do | What You Need | Duration |
|---|---|---|---|
| 1 | open the registration form | email address | about 1 minute |
| 2 | enter your personal details | name, date of birth | 2-3 minutes |
| 3 | confirm your account | confirmation link | instant |
| 4 | make the first deposit | payment method | 1-5 minutes |
| 5 | complete verification | ID and proof of address | 24-48 hours |
What Doesn't Count During Verification: Screenshots
Screenshots are not accepted as proof of identity during the Know Your Customer (KYC) verification process. The casino requires original documents to match player details against registered information. Failure to provide acceptable documents can lead to blocked withdrawals.
The KYC process involves submitting official identification and a recent proof of address, no older than 3 months. This rigorous check ensures the security of player accounts and compliance with regulations. Verification can take between 24 to 48 hours to complete.
Players must ensure that all submitted documentation is clear and legible, displaying all four corners of the document. Any discrepancies identified during this check will prevent the player from withdrawing their funds until resolved.
Account Currency EUR Set Once at Registration
The account currency is fixed as EUR at the point of account creation and cannot be changed thereafter. This means all transactions and bonus calculations will be based on this currency. Players should choose their preferred currency carefully during the initial setup.
Any bonus code intended for use must be entered exclusively during the registration phase. Once the account is active, there is no opportunity to apply or redeem bonus codes. This is a critical step to ensure eligibility for promotional offers.
To begin playing, a minimum deposit of €10 is required, which can be made using various payment methods. The chosen currency will be the default for all deposits and withdrawals made from the account.
Which Documents Are Accepted for KYC Approval?
For KYC approval, a valid identity document such as a passport or driver's license is required. This document serves to confirm the player's identity against the registered details. The age limit for players is strictly 18 years old.
A proof of address, dated within the last 3 months, must also be submitted for KYC. This could be a utility bill or a bank statement. Both documents undergo a verification process that typically lasts between 24 to 48 hours.
The birth date provided during registration is cross-referenced with the submitted identification during the KYC check. Any divergence found here will result in the blocking of any withdrawal requests until the discrepancy is rectified.
How Much Time Between Registration and First Withdrawal?
After completing registration, which involves confirming your account via an email link, the first deposit can be made. This deposit requires a minimum of €10 and is processed instantly. The entire registration process, including account confirmation, is immediate.
Following the initial deposit, gameplay can commence, and winnings can be accumulated. Once a player decides to make their first withdrawal, the timeframe depends on the chosen payment method. For instance, Litecoin withdrawals are processed within 0-24 hours.
However, the total time from initial registration to receiving the first withdrawal can vary. If KYC verification, which takes 24-48 hours, is required before the first withdrawal, the total duration can extend significantly. For example, a withdrawal requested after KYC completion on Litecoin could take an additional 24 hours, making the total time approximately 48-72 hours from registration.
Password Rules: 8 Characters with Number and Symbol
For account security, passwords must adhere to specific criteria, requiring a minimum length of 8 characters. This minimum length is a standard practice to enhance the robustness of login credentials. Ensuring a strong password is the player's responsibility.
In addition to the minimum length, passwords must include at least one number and one symbol. This combination of character types significantly increases the complexity and difficulty of unauthorized access. It is recommended to use a mix of uppercase and lowercase letters as well.
A bonus code is only redeemable during the registration process and cannot be applied to an existing account. This highlights the importance of entering any applicable codes when first setting up the player's profile, as no exceptions are made after registration.
ID, Residence Permit, and Bank Statement: 3 Proofs
For account verification, a valid ID document is required as a primary proof of identity. This document is used to confirm the player's legal age, which must be 18 years or older. Any discrepancies between the provided ID and the registered birth date will result in the denial of withdrawal requests.
Additionally, proof of residence is mandatory, typically a utility bill or bank statement issued within the last 3 months. This document verifies the player's current address of abode. The KYC process necessitates these three types of documentation to ensure account security and compliance.
A bank statement serves as a third crucial document, confirming both address and financial details linked to the account. Submitting all three proofs—ID, residence permit, and bank statement—within the specified timeframe is essential for a smooth KYC check. The casino strictly enforces these requirements for player protection.
KYC Check Usually Takes 24 to 48 Hours
The Know Your Customer (KYC) verification process is a standard procedure that typically requires 24 to 48 hours to complete. During this period, the casino reviews the submitted identification and address proof documents. Prompt submission of accurate documents expedites this timeline.
Once the KYC check is completed, players can proceed with account activities, including withdrawals. The duration of 24 to 48 hours accounts for the thorough examination of the provided documents, ensuring all details match the registration information. Adherence to the document guidelines minimizes delays.
The casino requires players to present their ID and proof of address, which should not be older than 3 months, for the KYC examination. This standard verification period of 24-48 hours is in place to maintain the integrity of the platform. Players are advised to factor this timeframe into their withdrawal plans.
Blurry Uploads: 3 Reasons for Rejected Documents
Submitting blurry or unreadable documents is a common reason for rejection during the KYC process. The casino's verification team cannot clearly discern critical information such as names, photos, or expiry dates from such uploads. Players must ensure all submitted files are sharp and clear.
Another frequent cause for rejection is incomplete documentation, where essential parts of the ID or proof of address are cropped out or obscured. The document must display all four corners and clearly present all required details. This ensures the integrity of the verification.
Expired documents or those exceeding the 3-month validity period for proof of address will also lead to rejection. The casino mandates that these proofs must be recent to reflect the player's current status. Providing up-to-date and clear documentation is paramount for a successful KYC check.
Which Email Address is Suitable for the Player Account?
The email address used for a player account must be current and actively monitored by the player. This address serves as the primary communication channel for important account notifications, such as verification updates and promotional offers. It is crucial for account security and recovery.
Players are instructed to use an email address they own and have regular access to, as it will be linked directly to their account. This ensures that any communications from the casino regarding account status or security alerts are received promptly. Using a temporary or inactive email is strongly discouraged.
The casino's terms stipulate that the registered email address must be unique to the player and not shared with other individuals. This policy helps maintain account integrity and prevents unauthorized access. All correspondence, including password resets and verification confirmations, will be sent to this designated email.
Address Changed: New Proof Within 3 Months
If a player changes their residential address, it is imperative to provide updated proof of address within a 3-month timeframe. This ensures that the casino's records remain accurate and compliant with regulatory requirements. Failure to update can lead to account restrictions or withdrawal holds.
The new proof of address, such as a utility bill or bank statement, must clearly display the player's new name and address. It should also be dated within the last 3 months from the submission date. This process is critical for maintaining account validity.
Submitting a new address proof within the 3-month window is a mandatory step following any relocation. The casino's verification process relies on current information to confirm player identity and location. Players should promptly upload the updated document to avoid any interruptions in service.
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